SUFIANAFASHION.COM Return Policies

We wish you every purchase with a good experience with the right product. Even though if there is any manufacturing fault or if the delivered product is wrong we are offering an exchange or return facility. To claim a return or exchange you must need to take an unboxing video. Without unboxing the video we will not accept the return or exchange request.

Return, exchange, Refund or Warranty won’t be applicable for the bellow conditions-

  • Physical Damage or burn items
  • Clearance sell items
  • If the intact seal is torn or damaged
  • Undergarments items
  • Any kinds of gift items which is not paid
  • If the product has any scratches
  • If the item is not in resellable conditions
  • If the item is not including all the accessories, papers, and other things that were deliveredIf there is any issue, please let us know within 24 hours by email to sufiana.online@gmail.comYou must need to return all the boxes, manuals, accessories, stickers, labels, gift items with the proper box and without putting any sticky tape on the product. You need to bring the item to our office or send it by courier to our office address and you need to pay the courier charge while sending the package to us.
    After receiving the product we will check and let you know the status. If a refund is required it will be done within 72 hours of receiving the items.
    If there is any fault of the product, we will bear the courier charge as inside Dhaka 80 Tk and outside Dhaka 120 Taka if there is any additional charges customer needs to bear that. If the product is OK but the customer still wants to return and get a refund in that case all the necessary Payment processing fee and delivery charges will be bear by the customer.
    If the customer receives any discount or cashback or gift it should be taken back and refund.

You can contact our call center- +8801811119906 (10 am to 8 pm)

SUFIANAFASHION.COM’s Refund Policy:

Payment is refunded if the product of the paid order is not in stock or if any product is returned due to a problem or if any of the products is out of stock and the product is not likely to be in stock in the shortest possible time. In the case of product return, the refund will be decided after evaluating whether the product is resalable or not. Click here for details on return policy.

Below are the refund methods:

Payment Method: Refund Method

Bkash/ Nagad : Bkash and Nagad Both

Time Required for Refund: Refunds will be initiated within 72 hours from the date of refund request through the channel through which the payment was made.

Refund Charge: No charge will be applicable for refund i.e. the amount paid by you will be refunded, but if the product has been handed over to the courier or for any reason after delivery (if there is a problem with the product, exchange or warranty policy will apply) you want to get a refund by returning it. In such cases, the remaining amount will be deducted after deducting the courier charge and processing fee of Tk 80 per order within Dhaka and Tk 120 per order outside Dhaka + payment settlement fee (where applicable).

Discount or offer refund condition: If there is an offer on Bkash, cash and the discount or cashback amount is non-refundable in case of that order or transaction refund i.e. if you pay 900 tk for a product for a product of 1000 tk or if you get any cashback by paying 1000 tk for a product Only the amount paid by you will be refunded after deducting the cashback amount and in case of discount.