Q: How can I order?
A: You can order easily using our online platform. When you find a product you need, you can add it to cart, and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.
Q: Why should I buy online?
A: Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.
Traceability: You will have easy access to all of your previous orders any time you want.
Reordering: you can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.
Q: What payment methods can I use?
A: You can use Bkash Payment and Cash On Delivery.
If you are a customer with established customer relationship with Sufiana fashion. you are able to use invoice as a payment method on our online shopping checkout process. If invoicing option is not activated for you although you are repeated customer, please contact sufiana.online@gmail.com and notify us.
Q: What should I do if the payment is not accepted?
A: If you payment to Bkash. So, please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact our Facebook page or sufiana.online@gmail.com notify us about the problem. We can manage the order manually.
Q: What are the delivery charges?
A: Delivery charges are dependent on the shipment requirements. If the products on your order are due to special requirements extra fee will be added to the shipment charges. You can see the shipping fees on the checkout process before the payment is made.
Shipment:
Inside Dhaka City Charge – 100tk
Outside Dhaka City Charge – 150tk
Q: What are the terms and conditions?
A: You can see the terms and conditions here
Q: Can I cancel my order?
A: If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact our Facebook page or sufiana.online@gmail.com
Q: Do I have to order online?
A: You can also send your order to sufiana.online@gmail.com. You can also order using our Facebook page or by calling. Online ordering is preferred in most cases because by ordering online, you will save time, you will have easier payment process and all the information about the order will be accessible for you anytime.
Q: Do you have the product in stock?
A: All the products which are shown on our site are available. Order lead time depends on the products and quantities.
Q: How to contact customer service?
A: If you have question regarding our online store, please contact our Facebook page or sufiana.online@gmail.com
On pricing and shipping related issues you can contact customer support at our Facebook page or sufiana.online@gmail.com or call +88018